Working at Springfields Residential Home

Systems and processes supported people's safety and risks were appropriately assessed. People were safely supported with their medicines, although one person's controlled drugs were not stored separately and the registered provider agreed to review this.

There was a very friendly, homely atmosphere and people said they felt well cared for. Staff were respectful in their communications with people.

Recruitment procedures were in place, although there was a low staff turnover. We saw staffing levels were based upon people's individual needs and the registered provider told us this would be reviewed if people's needs changed.

Staff completed regular training and engaged in supervision meetings with the provider. People told us they thought staff had the right skills to care for them.

The registered provider was very involved in people's care and support and they knew each person well. There was open communication in the home and evidence of effective leadership and teamwork.