Last updated: 9 February 2026
"Approachable management fosters a positive culture and safe practices, but staffing has only recently improved and some supervisions feel like tick-box exercises."
Safe recruitment and safeguarding training; risk assessments reviewed regularly; medicines managed safely with weekly audits.
Staff said management approachable, issues managed promptly, home like a home from home; relatives noted staff love the manager and laugh together.
Staffing levels were sufficient with an appropriate skill mix; levels had improved recently with new staff recruited to cover planned absences.
Staff received training, induction, shadowing, and supervision to provide effective care; some supervisions described as tick-box exercises.
People and their relatives spoke about the good rapport the registered manager had with staff; staff described the manager as approachable and working alongside the team.
Dedicated activities organiser provides range including themed events with nursery children, gardening competitions, clog dancing, outings to gardens.
Staff numbers are sufficient now but were low until recently when they hired more people.
One person felt that the staffing levels had improved recently. This reflected the feedback we had received from a staff member; 'If you had asked a couple of months ago I would have said no.' The situation had changed with new staff starting.
Supervision sessions vary in quality with some staff saying they feel like just ticking boxes.
Feedback from staff showed that some staff gained more out of the experience than others, depending who was carrying out their supervision... Another referred to it as being more of a tick box process.
AI Generated
Last inspected: December 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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