Last updated: 10 February 2026
"Supportive leadership and culture with strong safety practices, but unclear staff stability, basic training and limited activities."
2020 IPC inspection: We were assured the service was following safe infection prevention and control procedures. Per 2019: Medicines were managed safely and risks assessed.
Per 2019 comprehensive inspection: Staff told us they felt very supported. One staff member said the registered manager is always available, hands on and they communicate well.
Per 2019 comprehensive inspection: The service provided sufficient staff to meet people's needs. Staff also said there was enough staff to meet people's needs.
Per 2019 comprehensive inspection: Staff had received the induction, training and supervision they required. Staff received training including manual handling, safeguarding and specific support needs.
Per 2019 comprehensive inspection: Everyone was positive about the registered manager and the way the service was managed. The registered manager was held in high regard by staff.
Per 2019 comprehensive inspection: An activities coordinator supported people with activities three days a week including quizzes, crafts, bingo, exercises, card games, and musical entertainment.
Enough staff on shift to meet needs, but no details on team stability or agency use.
Per 2019 comprehensive inspection: The service provided sufficient staff to meet people's needs. Staff also said there was enough staff to meet people's needs.
Training covers basics like manual handling and safeguarding, but no specialist mental health courses yet.
Per 2019 comprehensive inspection: We are hoping to source some training specific to mental health to give staff more specialised information.
Activities like bingo and quizzes with coordinator only three days a week, so role can feel routine.
Per 2019 comprehensive inspection: An activities coordinator supported people with activities three days a week. One person said, There isn't that much to do really.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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