Last updated: 10 February 2026
"Staff receive regular training and feel supported in a positive culture, but no registered manager and stretched staffing delay call bell responses."
Medicines were managed safely. People had their medicines ordered and administered safely by trained staff... Safeguarding procedures, policies and staff training were in place.
Most staff we spoke with spoke positively about working in the home and the support they received from the management team.
People told us they did not always receive a prompt response from staff when requesting support using their call bells. People and their relatives told us staff were often busy due to the high level of need of care.
Staff told us they were offered training regularly and the service was in the process of arranging refresher training.
The home did not have a registered manager in place at the time of inspection and was in the process of recruiting a new registered manager.
Per 2019 comprehensive inspection: Activities were provided twice a day. We saw a session of music and exercise and an entertainer singing during the inspection.
No permanent manager in post, so leadership and oversight feel unstable.
The home did not have a registered manager in place at the time of inspection and was in the process of recruiting a new registered manager.
Staff often busy with high needs, so call bells not answered promptly and shifts feel stretched.
People told us they did not always receive a prompt response from staff when requesting support using their call bells. People and their relatives told us staff were often busy due to the high level of need of care.
Only basic activities like music, exercise and outings, no specialist programmes or coordinator to vary the role.
Per 2019 comprehensive inspection: Activities were provided twice a day. We saw a session of music and exercise and an entertainer singing during the inspection.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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