Working at Springfield Lodge Care Home

Medicines were not managed safely. Risks to people were not always consistently recorded, including risks around eating and drinking.

We received mixed feedback on staffing levels, but these were regularly reviewed by the provider and recruitment was ongoing. Agency staff were used to support people on a regular basis... high turnover of staff and this had impacted on the support people received.

Staff had not always received required training, including training to support people with a learning disability. One member of staff said, “Training is terrible, (the provider) stopped paying staff for e-learning so (the staff) stopped doing it.”

The provider was previously in breach of the legal regulation in relation to medicines and risk management, care records and governance processes. Improvements were not found at this assessment, and the provider remained in breach of 2 regulations.