Working at Springfield
1 Lowther Avenue, Leeds, LS25 1EP
Operated by Springfield Care Services Limited
69 bedsResidential homes
Workplace Score
5.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.5/10
Key Finding
"Improved leadership and positive team culture with good training and staffing levels, but no activities programme and gaps in medicines records hold it back."
Safety & Risk
5/10
!
People received their medicines as prescribed. However, records were not always robust with recommendations on topical creams, as required medicines and care plans for diabetes
Staff Culture
7/10
✓
Staff were mostly positive about the changes... 'Senior management listen and are approachable. They always listen and follow it up' with reduced sickness and agency hours
Staffing Levels
5/10
!
There were enough staff to meet people's needs. All our observations confirmed there was a safe level of staffing. Use of agency staff had reduced
Training & Dev
6/10
✓
Staff were provided with sufficient training. Staff told us, 'Yes, we have lots of training and I can request any gaps' and received regular supervisions
Management
6/10
✓
The service benefited from the leadership of new management team... Staff told us, 'There is a big, big difference…higher level of professionalism' and relatives said 'vast improvement since the new manager'
Programmes
2/10
✕
No activities, engagement programmes, coordinators or creative approaches mentioned; report describes only routine personal care, medicines, risks and mealtimes
Points to consider
Enough staff to get by safely, but they still use some agency workers even if less than before.
Use of agency staff had reduced and three additional wellbeing staff were available to support staff during busy periods
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement or creative approaches mentioned in either report
Medication records have gaps like missing details on cream application or as-needed doses.
Records to guide staff in the application of topical medicines were in place; however, some lacked detail on where the creams were to be applied
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews