Working at Springfield House Residential Home

Staff understood their responsibilities and knew how to keep people safe from harm and abuse. People had received their medicines safely, and on time as prescribed.

Staffing levels are above the normal dependency levels so staff can spend time with people; familiarity is key.

We observed a training matrix that showed what training staff had received and when their training was due for renewal.

Staff spoke positively about the culture of the service and the registered manager and felt that the management team were approachable and supportive.

The planned activities included celebrating cultural events such as Diwali and Christmas. The service had developed good links with the community and people were able to access fellowship each week in the local church.