Working at Springfield House

The manager also runs two other homes, so was not always on site and some checks got overlooked.

The registered manager was also registered to manage another two of the provider's services which were at some geographical distance away. They were well supported by the team leader and assistant manager which minimised the impact of this, however we did find some minor instances of things being overlooked

Some medication records lacked detail on when to give as-needed doses and stock checks were not always clear.

Some documentation and recording of medicines needed improving. For example, 'As required' guidance was in place for each person but did not always provide detailed guidance about when to give these medicines. It was not always clear how stock was being recorded and reconciled with medicine administration.

Recruitment did not always check if old background checks were still valid.

Staff had been recruited safely. Although, it was not clear how the service ensured disclosure and barring checks were still relevant when these had been carried out many years prior.