Working at Springfield House

Staff were aware of the safeguarding procedures... Medicines continued to be stored correctly and administered as prescribed. A system was in place to record accidents and incidents. These were reviewed by the registered manager.

The staff we spoke with were positive about their role and said the registered manager was approachable and offered good support. They were also complimentary about other colleagues and pointed out how good team work was vital.

Rotas showed that permanent staff were used to cover the shifts needed. Staffing levels varied depending on the needs of the people and their preferred daily routines.

Staff completed aspects of training the provider considered mandatory, in the form of e-learning with additional training sought from external sources. Staff were supported through regular supervisions and team meetings.

Staff said the registered manager was approachable and offered good support. There was good oversight of the service from the registered manager.