Working at Springfield House
Durham Road, Gateshead, NE9 5BW
Operated by HC-One No.2 Limited
73 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported in a positive culture with good training and supervisions, but unreliable quality checks miss medicine issues and some agency staff cover shortfalls."
Safety & Risk
6/10
✓
Medicines were managed safely however there were some issues with paperwork relating to medicine patches and topical medicines... People were safe from the risk of abuse. Risks were assessed and regularly reviewed.
Staff Culture
6/10
✓
There was a positive, person-centred culture in the service. Staff felt supported by the new registered manager and said they were approachable.
Staffing Levels
5/10
!
There were enough suitably trained staff... agency staff were being used to cover some staffing shortfalls.
Training & Dev
6/10
✓
Staff had the skills, experience and training required to carry out care safely... Supervisions and appraisals were carried out regularly by the management team.
Management
4/10
!
Quality assurance checks were in place however they did not always identify issues. Medicine audits were not fit for purpose.
Programmes
/10
✕
Points to consider
Managers' quality checks are not fully reliable and miss some issues like medicine paperwork problems.
We found issues in relation to medicines management which had not been identified in the medicines audit. The management team have been aware of issues with medicines records for a significant amount of time, but some issues are still unresolved.
Staffing is adequate but uses some agency workers to cover shortfalls.
At the time of the inspection agency staff were being used to cover some staffing shortfalls.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews