Working at Springfield House Care Home

The registered manager reviewed and analysed incidents to promote ongoing learning; one incident notification to CQC was missed but immediate action taken.

Staff were positive about management and told us they enjoyed working at the service, with regular team meetings to share positive feedback and learning.

Staffing was made up of permanent staff and agency staff, who were block booked to help promote consistency of care.

Staff received training on the Restore 2 tool, a nationally recognised assessment tool to help identify when people's health is deteriorating, and worked with district nurses for training on dressings and insulin administration.

Staff supported people with concerts, singing, dancing, pub visits, local shops, and themed food days, with residents' meetings introducing new activities.