Working at Springfield House

Improvements had been made since the last inspection regarding managing risks and medicines. There were processes in place to help protect people from the risks of abuse and neglect.”

Staff told us, “I have had supervision. I was able to say what I wanted to say. I felt listened to and I felt reassured” and “Staffing is a lot better now... I feel so appreciated by them.”

There were enough staff to meet people’s needs. There was a consistent staff team who knew people well. Regular agency staff were used to cover shortfalls and they also knew people well.”

Staff had the induction, training and support they needed... The registered manager monitored staff training to make sure staff kept their knowledge up to date. Staff confirmed they received regular supervision.”

Staff told us they felt supported by the management team. One member of staff said, “The manager is so lovely and helpful, and available at the drop of a hat. I feel 100% supported because they will take everything on board and always listen to me.”

Activities were arranged around people’s preferences. People led busy lives... Staff told us... “the activities people do are really focussed on them, like going to see Crystal Palace or horse riding.”