Last updated: 10 February 2026
"Supportive manager and positive staff culture with enough staffing, but no activities coordinator and poor medicines management need attention."
Medicines were not always managed safely. For example, people that were prescribed ‘as and when required’ medicines (PRN), did not always have detailed guidelines.
Staff told us they now enjoyed working at Springfield Grange. They told us they felt listened to and able to speak up.
The manager told us they had sufficient staff and were not currently using agency staff. People and their relatives told us there were enough staff.
The training matrix showed most staff were up to date with training. Staff told us they had received training and felt competent in supporting people safely.
Staff told us the manager was fair and approachable. Feedback included, “I have felt more supported in the 3 weeks I have been at Springfield Grange than in the 2 years I spent working for [name of service].”
At the time of our assessment there were no activity coordinators in place, which meant staff were responsible for arranging activities. We observed activities taking place, but they were not always catered to people’s individual preferences.
No activities coordinator means the role sticks to basic routine care with few varied or creative tasks.
At the time of our assessment there were no activity coordinators in place, which meant staff were responsible for arranging activities.
Medication problems like late doses, poor as-needed guidance, and missing checks on strong drugs make safety work unreliable.
Medicines were not always managed safely, as time specific medicines were not always given as prescribed. Stock checks of Controlled drugs were not carried out.
Only standard training with no specialist courses or funded qualifications for career growth.
The training matrix showed most staff were up to date with training.
AI Generated
Last inspected: January 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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