Working at Springfield Care Home
Bunker Hill, Houghton Le Spring, DH4 4TN
Operated by Springfield Care Sunderland Limited
50 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Visible management working alongside staff and a positive culture where the provider listens and praises them, but no details on staff retention or agency use and only standard training."
Safety & Risk
7/10
✓
The provider, registered manager and management team had developed a proactive and positive culture of safety, based on openness and honesty.
Staff Culture
8/10
✓
A staff member said, '[Provider] visits every week and is really interested in what we do. He routinely asks our views and really listens to us, which make us feel as if we matter. He is always praising us.'
Staffing Levels
6/10
✓
People confirmed there were always enough staff on duty.
Training & Dev
6/10
✓
Staff had received mandatory and condition specific training. Staff supervision sessions were completed in line with the provider's policy.
Management
8/10
✓
The management team were very visible throughout the service and routinely worked with staff from each department, as this assisted them to keep abreast of developments in the service.
Programmes
6/10
✓
The activities co-ordinators ensured people were supported to experience a wide range of activities and broaden their horizons. They ensured multiple opportunities from quizzes, exercise classes, pool competitions to beauty sessions were available each day and throughout the day.
Points to consider
Enough staff on duty to meet needs, but no details on agency use or staff retention.
People confirmed there were always enough staff on duty.
Standard mandatory and condition-specific training with supervision, but no funded qualifications or specialist development.
Staff had received mandatory and condition specific training. Staff supervision sessions were completed in line with the provider's policy.
Varied daily activities like quizzes, exercise classes and beauty sessions run by coordinators, but no specialist or innovative programmes.
quizzes, exercise classes, pool competitions to beauty sessions were available each day and throughout the day.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews