Working at Springfield Care Home

The manager did not send required reports to regulators about serious events and had no complaints log, so oversight is weak.

Our review of records showed the registered manager had not submitted all required notifications to CQC. The registered manager did not have a system to record complaints received regarding the home.

Recruitment was not done properly with missing full job histories, gap checks, health info, and full references for new staff.

Staff files did not always contain a fully employment history and there was no evidence to show any reasons for gaps in employment had been explored. We could also not find any evidence... that staff had been asked to provide information regarding any health conditions. One person... only had one reference.

No checks on professional visitors COVID vaccinations at first and infection control audits showed room for improvement.

On the first day of the inspection, the provider did not have a system in place to check the COVID-19 vaccination status of professional visitors to the home... The provider's own audit systems showed infection control measures in the home needed to be further improved.