Working at Springbank Road
152 Springbank Road, London, SE13 6SU
Operated by PLUS (Providence Linc United Services)
4 bedsResidential homes
Workplace Score
6.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.5/10
Key Finding
"Staff feel supported with comprehensive training and positive team culture, but management lacks hands-on leadership and activities have no dedicated coordinator."
Safety & Risk
7/10
✓
Safeguarding systems and processes were in place... Risks to people were assessed, and precautions put in place... People's medicines were stored, administered, and managed safely.
Staff Culture
7/10
✓
Staff were positive about how the team worked together... Staff told us, 'We work as a team and try to communicate with each other and put people first.'
Staffing Levels
6/10
✓
The staffing levels were appropriate to ensure people's needs were safely met. There was a stable staff team in place so people received support from familiar people who knew them well.
Training & Dev
7/10
✓
New staff had a comprehensive induction... The service offered a range of ongoing training... The service had also co-produced bespoke staff training with psychologists.
Management
6/10
✓
Staff told us they felt supported by their manager, had regular supervision and an annual appraisal, and records we saw confirmed this.
Programmes
6/10
✓
The service provided regular activities... Regular activities included adult education classes, attending the local library, bowling, swimming, and attending social clubs... community projects.
Points to consider
Staff numbers match what people need with a stable team, but no word from staff on easy workloads or super low staff turnover.
The staffing levels were appropriate to ensure people's needs were safely met. There was a stable staff team in place
Regular outings like bowling, swimming and library trips keep things varied, but no activities coordinator or special therapy programmes to make the job more fun.
Regular activities included adult education classes, attending the local library, bowling, swimming, and attending social clubs for people with learning disabilities.
Manager does supervisions and staff meetings okay, but not hands-on working with staff or pushing new ideas.
Staff told us they felt supported by their manager, had regular supervision and an annual appraisal
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews