Last updated: 9 February 2026
"Stable staff team and supportive culture, but unsafe medicines management and lack of quality checks need attention."
Medicines were not always managed safely. The provider had failed to ensure safe systems for the management and administration of medicines. Some people did not have falls or choking risk assessments.
Staff told us the registered manager was approachable and supportive and Springbank Rest Home was a nice place to work in. A staff member told us, 'I have worked at Springbank for 18 years and can't fault the care and the atmosphere of the job.'
There was a stable staff team and there were enough staff on duty to respond to people's needs. People were supported by staff who knew them well.
Lack of quality assurance processes, such as audits and regular checks meant issues which we found during our inspection had not been identified by the registered manager or the provider.
Medicines not handled safely, like no system to check people's own medicines match prescriptions when they arrive and creams stored wrongly in bedrooms, plus missing or outdated risk checks for falls and choking.
When people were newly admitted to the service there was no system for checking the medicines they brought into the service matched the medicines they were prescribed. Creams were not stored correctly in people's bedrooms. Some people did not have falls or choking risk assessments. Where people had risk assessments in place they had not been reviewed regularly.
Managers not carrying out audits or regular checks, so problems with medicines, risks and fire safety went unnoticed until inspectors found them.
Improvements were needed with oversight of the service. Lack of quality assurance processes, such as audits and regular checks meant issues which we found during our inspection had not been identified.
AI Generated
Last inspected: March 2024
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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