Working at Springbank House

People's medicines were not always managed safely. We identified improvements were required to ensure governance systems were embedded.

Staff told us they felt the senior management were supportive and approachable. During the assessment we received an anonymous concern from a staff member... wouldn’t feel protected.”

Staff told us there were enough staff. A staff member told us, 'Staffing is ok. We have the management team here as well who will always respond if needed.'

The training programme showed that staff had undertaken essential training that is required. However, service specific training has not been undertaken... we have received confirmation that specialist training has now been completed.