Working at Springbank
1 Charlton Lane, Bristol, BS10 6SG
Operated by Shaw Healthcare (Specialist Services) Limited
11 bedsResidential homes
Workplace Score
8.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 8.3/10
Key Finding
"Exceptional leadership and a positive culture with very low staff turnover, although some shifts rely on bank and agency staff."
Safety & Risk
9/10
✓
Staff knew how to report and record any concerns... All staff completed training in safeguarding... regularly updated... Staff understood risks... MCA principles followed with DoLS in place... Medicines administered correctly... audited regularly... STOMP implemented... incidents reported and actions taken.
Staff Culture
9/10
✓
Staff turnover was very low... The staff team were passionate in ensuring people's rights were upheld... The registered manager and deputy... described them as an 'excellent staff team'... Employee of the month awards... 'This really boosts morale and is really appreciated'.
Staffing Levels
8/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well. There were some long-standing staff who worked at the home. The home also had a pool of bank staff that supported the team. Agency staff were also used to help cover shifts when needed.
Training & Dev
7/10
✓
Per 2018 comprehensive inspection: Staff had received training on a range of subjects including first aid, moving and handling, infection control, medicines administration, safeguarding, positive behavioural support, autism and epilepsy awareness, intensive interaction; staff received regular supervision.
Management
9/10
✓
The management and leadership of the home was exceptional. This was due to the provider and management team evidencing strong and effective leadership which led to a highly positive culture. The registered manager and the deputy were excellent role models for the staff. They had both worked at the home since it opened over 22 years ago.
Programmes
7/10
✓
Music and wellbeing sessions were held at the home twice weekly. The provider paid for this independent service... local farm bringing in donkeys and lambs... staff had organised its own sports day... small group holidays... going out to the pub... cinema... Per 2018: two activity support workers.
Points to consider
Some shifts covered by bank and agency staff even though existing staff do extra hours first.
The staff team each helped to cover annual leave and sickness by working extra shifts. The home also had a pool of bank staff that supported the team. Agency staff were also used to help cover shifts when needed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews