Working at Spring Tree Rest Home

we identified an issue with a medication which had not been administered as prescribed... related to the ordering process and... a lack of communication from staff... manager... took the most appropriate actions

Relatives said, “I visit twice a week and there are always enough staff on duty” and “I think there are always enough staff on duty and they are the same staff mostly.” The deputy manager said, “Some of them have been here a while now so know people well"

relatively new management team in place who were described by people and staff as visible and approachable and who supported staff with their own professional development