Working at Spring Lodge
Main Road, Ipswich, IP9 1AX
Operated by Regal Healthcare Properties Limited
46 bedsNursing homesResidential homes
Workplace Score
4.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.6/10
Key Finding
"Staff receive regular training and feel part of a good team, but unstable leadership and safety risks with equipment and health checks hold it back."
Safety & Risk
3/10
✕
People were placed at risk of potential harm. We observed that a person was transported in a wheelchair without a lap belt... a sling used on a hoist to transfer a person had a washed-out label... Staff were aware the person was not well, but had failed to monitor the person's condition and check their vital signs.
Staff Culture
6/10
✓
Staff feedback was positive in relation to morale and receiving ongoing support and supervision. One staff member said, 'I feel like we have a really good team as Spring Lodge at the moment and work together to support the residents.'
Staffing Levels
5/10
!
There were ongoing improvements being made in the staffing levels, including recruiting new staff. Vacancies and the use of agency staff had reduced. There were enough staff on duty to meet people's needs.
Training & Dev
6/10
✓
The provider had systems in place to ensure staff received regular updates in their training. One staff member said, 'We have regular online training and have very recently had other in house training such as pressure sore prevention and barrier creams.'
Management
2/10
✕
The service was without a registered manager. The deputy manager currently in post was once again acting as manager. There had been ongoing changes in management in the service.
Programmes
/10
✕
Not covered in this focused inspection on safe and well-led.
Points to consider
No permanent manager in post with ongoing changes and high turnover means leadership is unstable.
The service was without a registered manager. The deputy manager currently in post was once again acting as manager. There had been ongoing changes in management in the service.
Unsafe equipment like unlabelled hoist slings and wheelchairs without lap belts plus missed health checks create risks.
We observed that a person was transported in a wheelchair without a lap belt... a sling used on a hoist to transfer a person had a washed-out label... Staff... had failed to monitor the person's condition and check their vital signs.
Staffing is adequate but had vacancies and agency use until recently, plus one worker hired without independent references.
At our last inspection agency staff were used to fill staff shortages... live in agency had reduced from 4 staff down to 1... one staff member did not have independent references taken up.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews