Working at Spring Lodge
23 Vicarage Gardens, Clacton On Sea, CO15 1BU
Operated by Black Swan International Limited
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Approachble manager and proud, motivated staff with strong teamwork, although busy-time staffing waits and basic activities hold it back."
Safety & Risk
8/10
✓
There were effective safeguarding systems in place. Staff had received training in safeguarding... Medicines were managed safely. There were systems for ordering, administering and monitoring medicines... Accidents and incidents were recorded and monitored by the registered manager.
Staff Culture
8/10
✓
Staff were positive and motivated and there was a strong emphasis on team working. Staff were proud to work for Spring Lodge. A staff member commented, 'I am proud of this company and what we work for. We all work as a team to make it as lovely as we can.'
Staffing Levels
6/10
✓
Staffing levels were sufficient to meet people's needs. Staff were visible, call bells were answered promptly and staff had time to spend with people. Most people felt there were enough staff although they had to wait longer at busier times.
Training & Dev
7/10
✓
On joining the service, staff received an induction and training specific to the needs of individuals, for example, dementia awareness and pressure sore prevention and care. Staff completed the Care Certificate where they did not have care experience.
Management
8/10
✓
People and their relatives spoke highly of the registered manager and felt they were approachable. One person said, '[Registered manager] is very caring and I can talk to them about anything.' The registered manager was very visible and worked as part of the team.
Programmes
6/10
✓
Two staff members arranged the activity programme which was on display and included a singer... Recent trips included a Bygones Christmas show. One relative said, '[Person] has been to the theatre and the zoo visits and I am included. They do exercises and play dominoes.'
Points to consider
Staffing is adequate but people sometimes wait longer at busy times.
Most people felt there were enough staff although they had to wait longer at busier times.
Activities are regular with trips, games, and flower arranging but no specialist programmes or dedicated coordinator.
Two staff members arranged the activity programme which was on display and included a singer... exercises and play dominoes... fresh flower arranging.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
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