Working at Spring Lane

Staff numbers are adequate but they use agency workers for sick cover and some residents wait for call bells especially at night.

Staff told us, although they were busy, there were enough staff on each shift... if there is a need, they are covered by agency staff... Some people felt there could be more staff and told us they sometimes had to wait for support if they used the call bell. They told us this was particularly problematic during the night and early morning.

Activities are regular with community volunteers but no dedicated coordinator or specialist programmes to add variety to the working day.

People told us they were happy with the provision of activities... 'There is always someone about doing something', 'I like it, especially when they get a singing group'... the provider had over 100 people and volunteers from the local community who helped in the provision of activities.