Working at Spring Lake

Family members told us they were confident people were safe in the home. Processes were in place for investigating accidents, incidents, complaints, and safeguarding incidents, but accident/incident forms included a lack of documented detail around lessons learnt.

Staff told us they were well supported by their colleagues and the manager. A member of staff told us, “Communication is good in the home. We work as a team so that helps. Communication is key when we work together.”

Staff told us there were sufficient numbers of staff to safely meet people’s needs. The staffing rota indicated that there were sufficient permanent staff working at the service to cover planned and unplanned staff absences.

Records showed that staff had received training in areas relevant to their roles. Staff received supervision sessions which provided an opportunity for them to discuss their performance and professional development.

Staff spoke positively about the manager and said they felt well supported. A member of staff told us, “I am 100% supported by the manager. Since the new manager started, a lot of good changes have been implemented.”