Working at Spring House Residential Care Home

Staff were trained in safeguarding and had a good understanding of how to respond... The service had good systems in place to support staff to administer medicines safely... Risks to people were recorded and reviewed... accident and incident reporting systems... regularly audited.

Staff said they loved working at the home and shared how much job satisfaction they gained for their role. 'There's lots of rewards working here, it is never boring.' Staff were proud to work at the home and took a pride in delivering a caring and empathetic service.

There was always sufficient staff available to meet people's needs... enough staff on duty who knew how to support them, which was reflected by the staff rotas. Staff were calm and unrushed... staff team was experienced... stable and experienced staff team.

The registered manager... office was at the heart of the home... staff said the registered manager was approachable. We saw how visitors, people living at the home and staff came into the registered manager's office and were welcomed.

The service had a responsive and flexible approach to providing a range of activities. These included live music, cookery sessions, word games and skittles, visits from local schools and trips out... staff member brought in an eagle owl, a vulture and a tortoise.