Working at Spring House Residential Care Home
21 Eastbourne Road, Hornsea, HU18 1QS
Operated by Hatzfeld Care Limited
21 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff feel supported by approachable management and receive good training with regular supervisions, but staff retention lacks long-term details and activities have no dedicated coordinator."
Safety & Risk
8/10
✓
People were protected from potential abuse... Staff received regular safeguarding training and demonstrated a good understanding... Medicines were safely managed... Learning from incidents took place.
Staff Culture
7/10
✓
All staff we spoke with told us the management team were approachable and supportive. A staff member told us they, 'Could not wish for more support'.
Staffing Levels
6/10
✓
Staffing levels were determined by the level of care and support each person required. There were enough staff to support people safely.
Training & Dev
8/10
✓
Staff received training specific to their role. Training was actively encouraged by the provider. Staff felt supported by the management team and received regular supervisions to develop their practice.
Management
8/10
✓
The registered manager was open and approachable. Staff felt supported by management and relatives told us they felt confident any complaints would be dealt with appropriately.
Programmes
6/10
✓
Arrangements for social activities met people's individual needs... The service had focused on activities to ensure these were person-centred... [Person's relative] likes to go out and staff will walk into town with him.
Points to consider
Staffing levels are enough to meet needs safely, but no details on low agency use or staff sticking around long-term.
There were enough staff to support people safely. Staff had time to provide people's care and support in a person-centred way.
Activities are person-centred with outings and choices, but no dedicated coordinator or specialist programmes like pet therapy.
Arrangements for social activities met people's individual needs, and followed best practice guidance... The service had focused on activities to ensure these were person-centred.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews