Working at Spring Grove Road

There were suitable systems for safeguarding people from the risk of the abuse. Staff had training to understand about safeguarding. Risks to people's safety and wellbeing were assessed, monitored and planned for.

The staff we met spoke about how it felt like a 'family home'. They spoke fondly about the people who they were caring for. The staff felt supported and were able to raise concerns with the registered manager.

Per 2019 comprehensive inspection: There were enough staff to keep people safe and meet their needs. The provider did not use agency staff and any staff absences and vacancies were covered by the provider's own staff. Many of the staff had worked at the service for a long time.

Per 2019 comprehensive inspection: Staff completed regular training updates. The provider also supported staff to undertake vocational qualifications. Staff were offered opportunities to take literacy, English or maths classes if they needed these.

The registered manager was experienced, qualified and led by example. Relatives told us the registered manager was responsive and communicated well with them.