Working at Spring Gardens

Staff understood how to safeguard people from abuse. Medicines were managed safely. Incidents and accidents were recorded and investigated appropriately. Any lessons to be learned were discussed at staff meetings.

Staff were happy in their work. They described the registered manager as caring, approachable and supportive. Staff spoke passionately about their commitment to provide meaningful, good quality, person-centred care that met people's individual needs.

Staffing levels were suitable to meet the needs of the people living at the service. Agency staff were used. The service used the same agency staff regularly so they could build relationships with people living at the service and ensure consistency of their care.

Staff had the required knowledge, skills and experience to support people effectively. Staff told us their training fully prepared them to meet people's needs. The registered manager operated effective processes to monitor staff training, supervisions and appraisal, which were up to date at the time of inspection.

Staff spoke positively about their roles and were enthusiastic about ensuring people received good care and support. They told us the new registered manager was clear about their role, responsibilities and led the service well.