Last updated: 9 February 2026
"Approachable, caring managers foster an open, inclusive culture, but overdue training and occasional high medicines storage temperatures need attention."
Overall, medicines were managed safely. However, there had been occasions when the medicine room temperature had exceeded the recommended temperature for safe storage of medicines.
The culture at the service was open and inclusive.
There were enough staff to ensure people received support in line with their assessed needs.
Training was refreshed and updated regularly. Where any updates were overdue, plans were in place to ensure completion.
The service was led by registered managers and a management team who everyone described as approachable, well organised and caring.
There was a programme of activities that were tailored to people's individual preferences. Activities included; exercise classes, visiting musicians, church services and holy communion.
Staffing is adequate but nothing special, with no details on staff turnover or agency use.
There were enough staff to ensure people received support in line with their assessed needs.
Only standard training and induction, with some updates overdue even if plans are in place.
Training was refreshed and updated regularly. Where any updates were overdue, plans were in place to ensure completion.
Activities are regular with some variety like exercise and music but no specialist programmes or coordinator mentioned.
Activities included; exercise classes, visiting musicians, church services and holy communion.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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