Working at Spring Bank

Risks associated with people's health, welfare and safety had been identified, comprehensively assessed and managed well... People were supported to have their medicines in a safe way... Learning from incidents was shared with the staff team.

Staff were highly motivated, and it was clear they really enjoyed working there. A family member said, 'They [staff] are a really nice lot, and it's obvious they really like [registered manager] it seems like a happy ship.'

The provider ensured there were sufficient numbers of staff on each shift... The staff team worked together to ensure shifts were covered to avoid the use of agency staff. This meant people were supported by staff they knew well.

Staff had a wide range of ongoing training available to them that was tailored to people's specific needs. For example, an in-depth external distance learning course in 'Understanding Autism'. Staff were also supported and encouraged to increase their professional qualifications.

Spring Bank was led by an incredibly person-centred and positive registered manager whose empowering and inclusive ethos was shared by their staff team. One family member said, '[Registered manager] is a strong leader…she is totally awesome.'

People were engaged in activities... sensory rooms... swings, trampolines, hot tub, pool table, gym, polytunnels, allotments... horse riding, swimming, cinema trips... music interactionist... bhangra show.