Last updated: 10 February 2026
"Staff feel supported by management in a friendly culture with safe care, but a lack of activities programme means mostly routine personal care."
People were safely cared for. Staff understood safeguarding procedures and were confident in reporting any concerns. Medicines were managed effectively.
One staff member told us, 'It's a good friendly, family environment... Staff told us they were comfortable to speak up within this forum.'
Staffing levels were sufficient. There were enough trained staff within the service to ensure people's planned care needs were met.
Regular training was provided to staff to ensure their knowledge was current and up to date. This included training in positive behaviour support and staff told us they felt well trained.
There was a registered manager in place and staff felt supported by them. Staff told us they felt well supported by the management team. One member of staff said, 'We can communicate with the managers, and supervisions are regular.'
Staff supported and encouraged people to take part in meaningful activity. People were able to be involved in preparing meals.
No activities programme or coordinator, so the role is mostly routine personal care.
Staff supported and encouraged people to take part in meaningful activity. A relative told us, '[Name] used to go out and about a lot more, but because of the Covid-19 lockdown, they have chosen to stay inside all the time.'
Only standard training with some specialist topics, no funded qualifications or career development.
Regular training was provided to staff to ensure their knowledge was current and up to date. This included training in positive behaviour support.
Staffing is sufficient but nothing special, no details on retention or agency use.
Staffing levels were sufficient. There were enough trained staff within the service to ensure people's planned care needs were met.
AI Generated
Last inspected: July 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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