Last updated: 10 February 2026
"Staff feel like family with great teamwork and an approachable manager, but basic activities and adequate staffing hold it back."
2020 IPC inspection: Assured service following safe infection prevention procedures, using PPE effectively, accessing testing; per 2019: Safeguarding procedures in place, staff aware how to report concerns, medicines managed safely.
Per 2019 comprehensive inspection: Staff said 'I love it, the support is always there if you have a problem', 'the best thing is the teamwork, we all pull together' and 'other staff are more like friends, like a family'.
Per 2019 comprehensive inspection: Staffing levels were sufficient to meet the needs of people using the service. Rotas confirmed staffing levels were consistently satisfactory.
Per 2019 comprehensive inspection: Thorough six week induction in place, regular on-going training with core subjects refreshed annually, staff appraisals every three months to assess training needs.
Per 2019 comprehensive inspection: The registered manager had an open door policy and people who used the service, relatives and staff all felt they could speak to them at any time.
Per 2019 comprehensive inspection: There was a range of activities including organised exercises, visiting entertainers and arts and crafts. Some people told us they would like more activities to be on offer.
Just basic activities like arts, crafts, exercises and entertainers with no coordinator, so the role is mostly routine personal care.
There was a range of activities including organised exercises, visiting entertainers and arts and crafts. Some people told us they would like more activities to be on offer.
Staff numbers are adequate to cover needs but nothing special with no details on stable team or low agency use.
Staffing levels were sufficient to meet the needs of people using the service. Rotas confirmed staffing levels were consistently satisfactory.
Only standard induction, mandatory training refreshers and appraisals with no specialist courses or funded qualifications.
There was a thorough, six week induction... regular on-going training. Core subjects, such as manual handling and safeguarding, were refreshed on an annual basis... Staff appraisals were undertaken on a three monthly basis.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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