Working at Spencer Place

People were protected from the risk of abuse by staff who knew how to recognise and report concerns. Incidents were analysed and when required, action taken to reduce the risk of reoccurrence.

Staff spoke with passion about people and the care and support they provided. One staff member told us, 'Seeing people smile at the end of the day knowing that you've helped achieve that, that's why I do this job.'

The service had enough staff, including for one-to-one support for people to take part in activities and visits how and when they wanted.

People were supported by staff who had received relevant and good quality training in evidence-based practice... Staff received support in the form of continual supervision, appraisal and recognition of good practice.

Management were visible in the service, approachable and took a genuine interest in what people, staff, family, advocates and other professionals had to say.

People went out to the local community and accessed health services; they regularly went on day trips and were supported to meet their goals and aspirations.