Working at Spencer House Care Home
Cliftonville Road, Northampton, NN1 5BU
Operated by Avery Homes SH Limited
65 bedsNursing homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.1/10
Key Finding
"Staff feel supported with approachable management and enough staffing, but inconsistencies in repositioning and recording as-needed medicines held it back."
Safety & Risk
5/10
!
Risk assessments were completed... However, staff had not always consistently followed these strategies. For example, repositioning tasks had not always been completed within the specified timeframes... when people were given 'as required' (PRN) medicines, staff had not always documented the reason... The registered manager implemented the protocols immediately.
Staff Culture
7/10
✓
Staff felt supported and were able to feedback and give suggestions to the registered manager on the service. Staff meetings and supervisions were available for staff to share any feedback.
Staffing Levels
6/10
✓
People, staff and relatives told us they felt there was enough staff. A staff member told us 'We always have enough staff, well-being staff can come off their roles, laundry staff can help with tea rounds etc. We always pull together.'
Training & Dev
6/10
✓
Staff received training to ensure they had the skills to complete their roles. Staff had received safeguarding training and understood how to recognise signs of abuse and who to report to.
Management
6/10
✓
All staff knew who they should talk to if they had any concerns or suggestions. The registered manager was available to staff, residents and relatives as required. One staff member told us, 'The home manager is always approachable.'
Programmes
6/10
✓
Per 2017 comprehensive inspection: People who lived permanently at the home had opportunities to take part in activities they found fun and enjoyable. The activities co-ordinator was especially good... one of many regular activities available to people on a daily basis.
Points to consider
Staff sometimes missed repositioning times or forgot to note why they gave as-needed meds, even though no harm happened and the manager fixed it straight away.
repositioning tasks had not always been completed within the specified timeframes to mitigate risks associated with pressure damage. However, we found no evidence of harm to people... staff had not always documented the reason for administering the medicine and the PRN protocol was not always in place. The registered manager implemented the protocols immediately
Staffing is adequate and staff say there is always enough, but no info on staff sticking around long-term or avoiding agency workers.
People, staff and relatives told us they felt there was enough staff. A staff member told us 'We always have enough staff...'
Only standard training like safeguarding and induction, no specialist courses or funded qualifications to help staff grow.
Staff received appropriate training and induction to ensure they had the relevant skills to support people appropriately.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews