Working at Spencer House
Spencer Road, Birchington, CT7 9EZ
Operated by Covenant Mission Care Ltd
25 bedsResidential homes
Workplace Score
5.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.1/10
Key Finding
"Staff feel supported and valued with enough staff and engaging activities, but management's audits missed key issues and some training is behind."
Safety & Risk
4/10
!
Some risks to people's health had not always been consistently assessed, monitored and reduced.
Staff Culture
6/10
✓
Staff told us they felt supported by the registered manager. There were regular staff meetings where staff were able to speak openly and make suggestions about the service. Staff told us they felt listened to and valued.
Staffing Levels
6/10
✓
People and their relatives told us there were enough staff and they were not rushed. The service was actively recruiting staff.
Training & Dev
4/10
!
Plans were in place to update staff training as the registered manager confirmed some staff were two or three months behind with this.
Management
4/10
!
Audits and checks by the management team had not identified the shortfalls found during the inspection.
Programmes
6/10
✓
An activities co-ordinator spoke with people about the things they would like to do. People told us activities included, guitar playing and singing, reminiscing and going out for walks.
Points to consider
Manager's audits and checks missed some important issues like missing risk assessments.
Audits and checks by the management team had not identified the shortfalls found during the inspection.
Some staff are behind on their refresher training by two or three months.
some staff were two or three months behind with this.
Some risks to residents were not fully assessed at first, like pressure cushion checks and fire risks from creams.
Some risks to people had not been assessed. For example, when a person used a special cushion or mattress to help prevent pressure areas, there was no risk assessment or guidance for staff.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews