Working at Spencer Grove Care Home

Effective safeguarding systems were in place. Staff had a good understanding of what to do to make sure people were protected... Accidents and incidents were reviewed. We saw evidence action was taken to reduce future risk.

Staff were clearly proud to work at Spencer Grove. They felt supported by the registered manager and felt they were approachable... Morale amongst all the staff team was extremely good.

Staff training was developed and delivered to ensure it met people's individual needs. The senior management team worked in partnership with other organisations... Staff were very positive about the training. One of the staff described the training as 'Intense, but really good.'

The home was exceptionally well led. It was clear the vision and values of the senior leadership team and the registered manager were embedded in all the staff team.

The senior management team was implementing a new research based care strategy... provision of meaningful activities... work was nearing completion to provide different areas... library and a music themed section... activity zone had been completed.