Last updated: 9 February 2026
"Exceptional leadership and a proud, supportive team with good training, although some agency staff cover rota shortfalls."
Effective safeguarding systems were in place. Staff had a good understanding of what to do to make sure people were protected... Accidents and incidents were reviewed. We saw evidence action was taken to reduce future risk.
Staff were clearly proud to work at Spencer Grove. They felt supported by the registered manager and felt they were approachable... Morale amongst all the staff team was extremely good.
Staff confirmed there were sufficient staff to meet people's needs. One of the senior team told us rotas were done in advance. Which enabled them to cover most shortfalls with agency staff who had worked at the home previously.
Staff training was developed and delivered to ensure it met people's individual needs. The senior management team worked in partnership with other organisations... Staff were very positive about the training. One of the staff described the training as 'Intense, but really good.'
The home was exceptionally well led. It was clear the vision and values of the senior leadership team and the registered manager were embedded in all the staff team.
The senior management team was implementing a new research based care strategy... provision of meaningful activities... work was nearing completion to provide different areas... library and a music themed section... activity zone had been completed.
Staffing levels are good and workloads manageable, but they use some agency staff to cover rota shortfalls.
One of the senior team told us rotas were done in advance. Which enabled them to cover most shortfalls with agency staff who had worked at the home previously.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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