Working at Spen Court Care Home
Railway Street, Heckmondwike, WF16 0ND
Operated by Spen Court Healthcare Limited
45 bedsResidential homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.0/10
Key Finding
"Staff feel supported by approachable managers and benefit from a strong activities programme, but medicines handling issues and short night staffing hold it back."
Safety & Risk
4/10
!
Per 2019 comprehensive inspection: We observed one staff member use the same medicine pot more than one person when supporting people with their medication. This is not good practice due to the potential of cross contamination of medicines. We observed one instance whereby only one member of staff administered the person's controlled drug.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was a positive atmosphere at the home. Staff told us they worked as a team to deliver high standards of care.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Staffing levels were appropriate to meet the needs of the people using the service. Staff we spoke with did not have any concerns around staffing arrangements; they told us there were enough staff to meet people's needs.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received appropriate training. Staff training in key areas was up to date. New staff completed a comprehensive induction.
Management
7/10
✓
Per 2019 comprehensive inspection: All staff we spoke to were extremely positive about the senior management team and told us they felt supported by the registered manager. Comments included, '[Name] is brilliant. They are very approachable' and 'The manager is fantastic. Their door is always open'.
Programmes
7/10
✓
Per 2019 comprehensive inspection: The home employed two activities co-ordinators who managed the 'magic moments club' activity programme. We saw a variety of activities individually tailored to people's needs. The provider had forged close links with a local nursery whereby children visited the home on a monthly basis.
Points to consider
Medication handling had issues like using the same pot for more than one person and one carer giving certain medicines alone.
We saw one staff member use the same medicine pot more than one person when supporting people with their medication. This is not good practice due to the potential of cross contamination of medicines. We observed one instance whereby only one member of staff administered the person's controlled drug.
Nights were sometimes short staffed with four carers instead of the five needed.
The dependency tool indicated five staff members were required during the night and we saw instances where the rota recorded only four staff members working.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews