Working at Speirs House

The provider had a good learning culture aiming to protect and keep people safe. Improvements identified during this assessment were actioned quickly.

Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider supported staff’s wellbeing.

Staffing levels ensured safe care delivery, even though some people and healthcare professionals told us that staff appeared busy and rushed at times.

Staff were required to attend training to help them continuously apply best practice. There now was a process in place to regularly observe staff on the job.

The management team was visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt confident to give feedback and make suggestions.

People said the service provided lots of interesting activities... balloon tennis, bowls, manager’s dog, therapy dog, visits from local nursery.