Last updated: 10 February 2026
"Supportive management and a trusting culture, but staff sometimes appeared busy and rushed with safety checks needing quick fixes."
The provider had a good learning culture aiming to protect and keep people safe. Improvements identified during this assessment were actioned quickly.
Leaders and staff had a shared vision and culture based on listening, learning and trust. The provider supported staff’s wellbeing.
Staffing levels ensured safe care delivery, even though some people and healthcare professionals told us that staff appeared busy and rushed at times.
Staff were required to attend training to help them continuously apply best practice. There now was a process in place to regularly observe staff on the job.
The management team was visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt confident to give feedback and make suggestions.
People said the service provided lots of interesting activities... balloon tennis, bowls, manager’s dog, therapy dog, visits from local nursery.
Staffing is enough for safe care but staff sometimes look busy and rushed.
staff appeared busy and rushed at times
Some safety checks like visitor sign-ins and medication records needed quick fixes on inspection day.
visitors were not always asked to sign in... records only include some basic information relating to a person’s 'as required' (PRN) medicines. The missing PRN protocol was produced on the same day
Activities are regular and varied like games, pet therapy and nursery visits but no specialist programmes or coordinator mentioned.
balloon tennis, bowls... therapy dog... visits from a local nursery
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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