Last updated: 10 February 2026
"Supportive leadership, positive culture and exceptional activities and programmes, although training lacks specialist courses."
People were safe and protected from avoidable harm and abuse... The provider had a proactive approach to managing risks... In the event of accidents or incidents there were thorough investigations and analysis.
Staff morale was positive after an exceptional period of stress... there was an up-beat atmosphere... The leadership and culture promoted high-quality, person-centred care, and a strong team ethos.
There were enough staff with the right mix of skills to support people safely... staffing seemed very stable... staff went about their duties in a calm, professional manner without having to rush.
Staff had the right competence, knowledge, qualifications, skills and experience... Staff told us their training prepared them well to support people according to their needs.
Staff were positive about the management of the service, describing the registered manager as 'very supportive', an 'excellent leader' and 'a brilliant manager'.
The provider went to exceptional lengths to find out what people had done in the past and facilitate activities... with demonstrable benefits... encouraged people to use their existing skills and interests to improve significantly their own and others' quality of life.
Training covers basics and prepares staff okay, but no specialist courses or funded qualifications mentioned.
Staff had the right competence, knowledge, qualifications, skills and experience... their training prepared them well to support people according to their needs.
AI Generated
Last inspected: November 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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