Working at Sovereign House

There were effective safeguarding systems in place... Medicines were managed, administered and stored safely... Accidents and incidents were monitored and reviewed on a regular basis to identify themes and trends

Staff told us... 'We work well together as a team. Staff support each other so people get good care'... There was an evident open culture within the service which encouraged staff to report any concerns

People were supported by a consistent staffing team, most of whom had worked at the service for many years and knew people very well... 'They have had the same staff for years, and they don't use agency'

Staff told us managers provided good leadership and management support was available to them when needed. Comments included, 'The manager is very approachable and supportive', 'I can go to the manager or deputy at any time'