Working at Sovereign Court
Newbiggin Lane, Newcastle Upon Tyne, NE5 1NA
Operated by Mariposa Care Group Limited
12 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Strong safety culture and supportive staff who feel valued, but the manager's communication style sometimes lacks professionalism."
Safety & Risk
8/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.
Staff Culture
6/10
✓
[Name of registered manager] is great and they really go out of their way to support us. They will bring in treats to reward us... we always get thanked for our work.
Staffing Levels
6/10
✓
The provider made sure there were enough qualified, skilled and experienced staff... there always seems to be enough staff. They know people well. There is always someone around if I need a hand.
Training & Dev
6/10
✓
The provider promoted a learning culture and ensured staff had access to a wide range of training. The training is really good and we work together to make sure it is put into practice.
Management
6/10
✓
Staff consistently reported the manager was approachable and really encouraged them to go the extra mile. At times it was felt the communication style of the registered manager did not always set a professional tone.
Programmes
6/10
✓
People experienced a wide range of activities within and outside the home... going to the local art gallery... visiting local community events, going to art galleries and shows.
Points to consider
The manager's communication style sometimes does not feel professional to staff.
At times it was felt the communication style of the registered manager did not always set a professional tone.
Staff sometimes feel concerns or suggestions are not acted on straight away.
sometimes felt these were not acted upon. The provider immediately addressed this concern.
Only standard training with a wide range available, no specialist courses or funded qualifications mentioned.
staff had access to a wide range of training... supported to keep up to date with developments in best practice.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews