Working at Southwold House

The provider had a proactive and positive culture of safety, based on openness and honesty. Safety incidents had been investigated and reported by the provider. When an incident occurred the provider and manager used this as an opportunity to learn and improve.

Staff told us they felt confident to speak up and raise any concerns... Staff we spoke with told us they had a good team and enjoyed working at the service with people.

The provider made sure there were enough qualified, skilled and experienced staff... The manager told us they had gone through a process of recruiting new staff and did not use any agency staff. This meant people were supported by a consistent team of staff.

We saw staff were receiving training from the provider’s positive support training practitioner... working with the manager and provider to upskill staff and revisit previous training... “We are always encouraged to progress with additional training like NVQ.”

Senior management had good oversight with frequent visits to engage with staff and oversee how the service was progressing... Staff told us they had been enabled to develop their skills through further training and that management were approachable.