Working at Southwell Court
Hinkins Close, Royston, SG8 6JL
Operated by Black Swan International Limited
40 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.9/10
Key Finding
"Staff feel happy and proud with safe medicines management, but no registered manager and agency staff for shortfalls undermine stability."
Safety & Risk
7/10
✓
Staff administered, stored and disposed of people's medicines safely. Audits were completed to monitor staffs' safe medicines administration.
Staff Culture
6/10
✓
Per 2021 comprehensive inspection: Staff were happy working at Southwell Court. One staff member said, 'I'm really proud to work with the staff I work with... the team is absolutely brilliant.'
Staffing Levels
5/10
!
There were enough suitably trained staff to meet people's care and support requirements. To cover shortfalls in staffing levels, agency staff were used.
Training & Dev
5/10
!
Per 2021 comprehensive inspection: New staff received an induction, which included face-to-face training and training on the computer. Refresher training was arranged at appropriate intervals.
Management
2/10
✕
The service did not have a manager registered with the Care Quality Commission.
Programmes
4/10
!
Per 2021 comprehensive inspection: People told us that before the pandemic they had external entertainers in and there were lots of activities to join in if they wanted to. This had been more difficult during the last year.
Points to consider
No permanent manager in post, so leadership lacks stability.
The service did not have a manager registered with the Care Quality Commission.
Staffing is adequate but uses agency workers to cover shortfalls.
To cover shortfalls in staffing levels, agency staff were used.
Only basic activities like entertainers before pandemic, so role lacks variety now.
Per 2021 comprehensive inspection: before the pandemic they had external entertainers in and there were lots of activities to join in if they wanted to. This had been more difficult during the last year.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews