Working at Southview

Staff demonstrated an understanding of what might constitute abuse. Measures to manage risk were as least restrictive as possible. Medicines were safely managed on people's behalf.

It had a positive culture that was person-centred, open, inclusive and empowering. Staff were motivated and proud of their service. They said the registered manager listened to them and took on board their suggestions.

Southview has a very low staff turnover many have worked with the people that live there for years and know when someone is not themselves acting quickly to seek advice.

Staff had completed varying levels of nationally recognised qualifications in health and social care. Staff received a range of training, which enabled them to feel confident in meeting people's needs.

The provider was forward thinking. They provided strong leadership; was a good role model for all staff and drove up excellent practice to provide people with opportunities. They had established a service where staff were clear about the values and ethos of the service.

An innovative community project introduced since the last inspection was arranging for people to attend Exeter prison gym. People also benefitted from aromatherapy sessions to aid their general sense of well-being. For some people this had led to a reduced level of stress related anxieties and behaviours.