Last updated: 9 February 2026
"Supportive management and strong safety practices foster a positive culture, but basic training without specialist courses and unclear staff retention hold it back."
Staff were aware of their responsibilities in reporting and responding to any concerns. Comprehensive risk management plans helped guide staff in the safe care and support of people. Medicines were stored safely and securely.
People, their relatives and staff were positive about the management and culture of the service. The service promoted an open and inclusive culture, staff felt involved and included in decisions.
Suitable staffing levels were maintained, offering continuity and reliability in support. Sufficient numbers of staff were available to meet the individual needs of people.
New staff completed a comprehensive induction and training programme on commencement of their employment. Staff responsible for administering medicines received the appropriate training.
Staff spoke positively about working at Southview Close and the support they received from the registered manager. One staff member told us, "The manager is very supportive." A care professional told us, "Southview is led in outstanding fashion by [registered manager]".
Only standard induction for new staff and basic meds training, no specialist courses or career development.
New staff completed a comprehensive induction and training programme on commencement of their employment. Staff responsible for administering medicines received the appropriate training.
Staffing meets needs with good continuity, but no details on team retention or agency use.
Sufficient numbers of staff were available to meet the individual needs of people. Suitable staffing levels were maintained, offering continuity and reliability in support.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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