Last updated: 10 February 2026
"Staff feel valued in a warm, supportive culture with strong safety practices and good training, although some shifts rely on bank staff due to a vacancy."
There was a philosophy of positive risk taking... Incidents and accidents were reported electronically and these were reviewed... Medicines were administered... as prescribed
Staff spoke warmly and with a real affection about the people they supported... 'we do pull together and we do support each other'
The service was almost fully staffed with one current vacancy. Any additional staff hours needed were filled by employed staff or by bank staff
Staff received a good range of training and their competencies were regularly checked... Where people had specific support needs like epilepsy staff received training in these areas... 'lunch and learn' sessions
The registered manager had an open-door policy and staff were encouraged to talk through any concerns they might have. Staff said 'we do pull together and we do support each other. Tim (The Registered manager) supports us'
Activities were very flexibly planned depending on people's mood and wishes... sensory room... pet rabbit... public transport... day trips away
Staffing is adequate with enough time for care, but one vacancy means some shifts are covered by bank staff.
The service was almost fully staffed with one current vacancy. Any additional staff hours needed were filled by employed staff or by bank staff
AI Generated
Last inspected: May 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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