Working at Southminster Residential Home
Station Road, Southminster, CM0 7EW
Operated by Top Care Homes Limited
40 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.8/10
Key Finding
"Staff feel valued in a strong collaborative culture with passionate hands-on leadership, but staffing lacks retention details and training is only standard."
Safety & Risk
7/10
✓
2022: Assured provider preventing infections, using PPE effectively, managing outbreaks, up-to-date policy. Per 2019: Good safeguarding, risk assessments, analysed incidents, excellent Prosper scheme, but recommend formal call bell risk assessments.
Staff Culture
8/10
✓
2022: Staff member told us 'Everyone pulls together and mucks in. Care is always on your mind, the people here become your family.' Per 2019: Staff felt valued, well supported, strong collaborative relationships.
Staffing Levels
6/10
✓
Per 2019 comprehensive inspection: Sufficient staff were deployed to safely meet people's needs, people said enough staff who came quickly; 2022 notes sourcing replacements for COVID absences.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff received regular training, induction with care certificate, shadowing, regular supervision and competency observations.
Management
7/10
✓
Per 2019 comprehensive inspection: longstanding registered manager passionate and committed, visible and hands-on, supported by deputy and area manager with robust oversight.
Programmes
7/10
✓
Per 2019 comprehensive inspection: Dedicated activities staff providing music, quizzes, outings to bowls green, 'wishy washing line' scheme for wishes like gym membership, doll-therapy, FaNS community links.
Points to consider
Staffing is adequate with enough people on shifts, but no details on low agency use or long-term staff retention to make workloads always manageable.
Sufficient staff were deployed to safely meet people's needs. People told us there were enough staff who came quickly when needed.
Only standard training like inductions and supervisions, no specialist courses or funded qualifications for career growth.
Staff received regular training that met the individual needs of people who used the service... completing the care certificate... regular supervision which records confirmed.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews