Working at Southmead Rest Home
159 York Road, Broadstone, BH18 8ES
Operated by Pagnell Court Consultants Limited
16 bedsResidential homes
Workplace Score
6.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.8/10
Key Finding
"Motivated staff who feel valued with visible management, although adequate staffing lacks retention details and training covers only basics."
Safety & Risk
7/10
✓
People had their risks assessed, monitored and regularly reviewed. Staff understood the actions needed to minimise the risk of avoidable harm whilst respecting people's choices and freedoms. People had their medicines administered safely.
Staff Culture
8/10
✓
The culture of Southmead was described as open and honest. The staff team were motivated, felt appreciated and that they had a voice.
Staffing Levels
6/10
✓
People were supported by enough staff to provide safe, person centred care. One person told us, 'I'm looked after very well, staff have time to sit and chat'.
Training & Dev
6/10
✓
Staff had an induction, on-going training and support to carry out their roles effectively. Appraisals were taking place and supported professional development. This included diplomas in health and social care.
Management
7/10
✓
The management team were visible and worked alongside the staff team. We observed relaxed, professional interactions focused on responding and meeting people's individual needs.
Programmes
6/10
✓
People were able to take part in a range of activities that reflected their interests, history, religious and cultural backgrounds. This included holy communion service, a visiting caring canine dog, chair exercise classes, gardening, musical entertainers and quizzes and games.
Points to consider
Staffing is adequate with enough staff to meet needs, but no details on staff retention or agency use to show it's better than average.
People were supported by enough staff to provide safe, person centred care.
Training covers basics and some qualifications like diplomas, but no specialist courses or career pathways mentioned.
Staff had an induction, on-going training and support to carry out their roles effectively. Appraisals were taking place and supported professional development. This included diplomas in health and social care.
Activities include pet visits, exercises, games and outings, but no dedicated coordinator or innovative programmes to make the role more varied.
People were able to take part in a range of activities... holy communion service, a visiting caring canine dog, chair exercise classes, gardening, musical entertainers and quizzes and games.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews