Last updated: 10 February 2026
"Clear leadership and a supportive culture where staff feel valued and proud, but limited activities and unclear staff retention hold it back."
Staff understood how to safeguard people from harm, and there was a thorough system for recording and learning from accidents and incidents. Not all medicines were labelled with the date they were opened but this was completed straight away.
Staff we spoke with said they thoroughly enjoyed caring for people at Southlees and they felt supported and valued as part of the team. Staff told us they were proud to work for the service.
Safe recruitment procedures were followed and staffing levels were based upon people's individual needs. The registered provider told us staffing levels were reviewed and adjusted according to people's changing needs.
Staff training and supervision was continuous and staff were very well supported in their role. Staff had good opportunities to complete regular training and they had team and supervision meetings.
The registered manager was very involved in people's care and support and they knew each person well. There was clear effective leadership and teamwork, with good communication at all levels.
People were involved in planning their day around what they wanted to do individually, such as going to the shops or out to other local places. In the afternoon two people went carriage riding.
No activities coordinator or special programmes, so the role involves mostly routine care plus basic outings like shopping and horse riding.
People were involved in planning their day around what they wanted to do individually, such as going to the shops or out to other local places. In the afternoon two people went carriage riding.
Staffing matches needs with no problems but no details on staff staying long-term or using agency workers.
Staffing levels were based upon people's individual needs. The registered provider told us staffing levels were reviewed and adjusted according to people's changing needs.
AI Generated
Last inspected: January 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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