Working at Southlawns
Highfield Road, Street, BA16 0JJ
Operated by Somerset Care Limited
40 bedsResidential homes
Workplace Score
5.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.7/10
Key Finding
"Staff feel like an extended family with positive management and good training, but medicines safety and staff absences cause issues."
Safety & Risk
4/10
!
Medicine was not always managed safely... Other people did not have their medicine patches for pain rotated in line with the guidelines... fridge temperatures had been repeatedly recorded as being below the safe range
Staff Culture
6/10
✓
Staff were positive about the management of the service and working at the home which they described as feeling like an extended family. One member of staff said, 'I love it'
Staffing Levels
5/10
!
People were supported by enough staff to meet their basic needs. Although there were times staff were rushing around because of staff absences. One member of staff said, 'Sometimes staffing is not so good'
Training & Dev
6/10
✓
People were supported by staff who had completed all the training considered mandatory by the provider... Staff had the opportunity of completing additional qualifications in health and social care.
Management
7/10
✓
Staff were positive about the management of the service and working at the home which they described as feeling like an extended family. '[The registered manager] is very fair'.
Programmes
6/10
✓
Activities were sourced in line with people's likes and hobbies. The activity staff spent time talking with people... Recently, people had participated in a pilot scheme for a new type of exercise bike... 'gentleman's afternoon'
Points to consider
Medication isn't always handled safely, with issues like pain patches not rotated properly, uneven antibiotic dosing, and fridge too cold for insulin.
Other people did not have their medicine patches for pain rotated in line with the guidelines. This meant the absorption rate could be affected leading to overdose... fridge temperatures had been repeatedly recorded as being below the safe range for fridge medicine.
Staffing is adequate but staff sometimes rush around due to absences, and staff have mixed views on levels.
there were times staff were rushing around because of staff absences. One member of staff said, 'Sometimes staffing is not so good' and explained they had seen new staff starting.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2019
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews